As a loyal passenger, you deserve extraordinary travel experiences. Air Côte d’Ivoire’s sMiles program is designed to recognize and reward your frequent flights. With every journey, you’ll earn miles that translate to free flights, upgrades, and a host of special benefits that transform your travels. sMiles has a simple, transparent tier system – 3 Stars, 4 Stars, 5 Stars, and Diamond. As you climb higher, you’ll discover increasingly generous rewards and personalized travel experiences. It’s their way of saying “thank you” for choosing Air Côte d’Ivoire.
Unlock a World of Perks with sMiles
Your loyalty with Air Côte d’Ivoire isn’t just about the flights – it’s about transforming every stage of your travel experience. Imagine turning those hard-earned miles into unforgettable rewards that bring joy to you and your loved ones.
Miles Transform into Memories
sMiles unlocks a treasure trove of possibilities:
- Explore without Limits: Exchange your miles for free flights to destinations across West Africa and beyond. Adventure awaits!
- Upgrade Your Comfort: Treat yourself to a spacious seat in a higher class or carry those extra souvenirs with excess baggage allowances.
- Relax in Style: Step into the tranquility of an exclusive VIP lounge, escaping the airport bustle with complimentary refreshments.
- Unexpected Delights: Discover unique rewards that reflect the culture and experiences of the Ivory Coast and West Africa, available only through sMiles.
Earn Miles
Your travels aren’t just about reaching your destination – they’re about unlocking incredible experiences. With the sMiles program, every flight takes you closer to unforgettable rewards. Simply share your sMiles number when booking or checking in, and watch your miles transform into the trip of your dreams!
The Possibilities are Yours
Your miles hold the key to unforgettable experiences. Picture yourself escaping the crowds in a luxurious airport lounge, exploring a new city without paying for a flight, or finally upgrading to the comfort of business class. The choice is yours – sMiles makes it happen.
Adventure Unfolds
Think of your sMiles status as a passport to ever-greater travel experiences. With each tier you reach, you’ll discover new ways to make your journeys more comfortable, convenient, and rewarding. Start exploring, and see where your loyalty takes you!
Joining sMiles is your ticket to a world of amazing travel perks. Get ready for bonus miles, exclusive benefits, and the chance to make your travel dreams a reality.
Benefits Breakdown:
- Welcome Aboard: Kickstart your rewards journey! Earn a generous 1,000-mile bonus just for registering your first trip, plus another 1,000 miles when you sign up online.
- Spread the Word, Earn Rewards: Love sMiles? Share the benefits with friends and family! You’ll earn 1,000 bonus miles for each successful referral (up to 5).
- Need Miles Now? Don’t want to wait? You can purchase additional miles to instantly unlock the rewards you crave.
- Your Past Flights Count! Recently joined sMiles? Don’t worry! You can earn miles for eligible flights taken up to 6 months before you joined, and up to 12 months after your travel date.
What are you waiting for? Enroll in sMiles today and let the rewards begin!
Benefits of Your Loyalty
The more you travel with Air Côte d’Ivoire, the more advantages you enjoy, and the more special attention you receive. sMiles cards give you access to a wide range of advantages depending on your status. The more often you travel, the faster you reach a higher status and the more you benefit from personalized services and exclusive privileges.
sMiles 3 Star Card
| sMiles 3 Star Card |
|---|
| – The sMiles 3 Star card represents the 1st level of our program, accessible by request. |
| – The card is received after your 1st trip has been registered. |
| – The ability to accumulate miles that can be exchanged for rewards. |
| – A dedicated contact center. |
sMiles 4 Star Card
| sMiles 4 Star Card |
|---|
| – The sMiles 4 Star card is available from 25,000 qualifying miles accumulated. |
| – It is valid for 03 years from the date the level is reached. |
| – 10 kg additional baggage allowance on presentation of the card. |
| – Check-in at the dedicated business class counter. |
| – 1,000 bonus miles on reaching the level. |
| – Priority on reservation waiting lists. |
| – Guaranteed reservation of an economy seat if you purchase a full-fare ticket up to 7 days before departure. |
sMiles 5 Star Card
| sMiles 5 Star Card |
|---|
| – The sMiles 5 Star card is available when you reach 60,000 qualifying miles. |
| – It is valid for 03 years from the date you reach the level. |
| – Access to the VIP lounge at all served airports. |
| – 15 kg additional baggage allowance on presentation of the card. |
| – 20% bonus miles for each trip. |
| – Priority boarding. |
| – Priority on airport waiting lists. |
| – Priority baggage delivery at destination. |
| – 1,000 bonus miles on reaching the level. |
| – Guaranteed reservation of an economy seat if you purchase a full-fare ticket up to 3 days before departure. |
sMiles Diamond Card
| sMiles Diamond Card |
|---|
| – The sMiles Diamant card is the highest level in the program. |
| – It is accessible from 100,000 qualifying miles accumulated or by invitation from Air Côte d’Ivoire Executive Management. |
| – It is valid for 03 years from the date on which the level is reached. |
| – Access to all VIP lounges in the airports served, for you and one person of your choice. |
| – An additional piece of baggage weighing 32 kg on presentation of the card. |
| – 25% bonus miles for each trip. |
| – 1,000 bonus miles on reaching the level. |
| – Guaranteed reservation of an economy seat if you purchase a full-fare ticket up to the day before departure. |
Air Côte d’Ivoire sMiles Card Comparison Chart
Unlock Your Miles Potential
With sMiles, every Air Côte d’Ivoire flight fuels your travel dreams. Let’s dive deeper into how to maximize your mileage and make those rewards a reality!
The Factors That Supercharge Your Earning
- Go the Distance: Longer flights naturally translate into more miles. Consider connecting flights or multi-city itineraries to boost your earning power.
- Upgrade Your Experience: Booking into higher fare classes (like Premium Economy or Business) significantly increases your mileage earning rate. Think of it as an investment in future travel!
- Tier Up, Earn Faster: As you climb the sMiles tiers, you’ll unlock bonus percentages on every single flight. Those miles add up quickly!
Real-World Examples: The Power of Miles
Imagine you’re frequently flying between Abidjan and Accra:
- Scenario 1: As a 3-Star member in Economy, you might earn enough on those trips for a free regional flight within a year.
- Scenario 2: A 5-Star member booking Business Class could earn enough miles for an international escape, or even a spacious upgrade on a long-haul route!
Key Strategies for Mastering Your Miles
- Your Number is Your Key: Never forget to provide your sMiles number when booking flights or checking in. It’s the only way to ensure your rewards keep growing.
- Timing Matters: Miles expire after 5 years, so plan to use them! Consider setting reminders for yourself to avoid losing out on those hard-earned rewards.
- The Miles Calculator is Your Friend: Get a clear picture of your earning potential for specific routes – You can find the Redemption Calculator Link below..
Don’t See Your Miles? Here’s What To Do
- Automatic…Usually: Miles should credit within 7 days.
- Claim Options: File a claim online, in person at an agency, or via email (smiles@aircotedivoire.com) Don’t wait – you have 12 months from the flight date!
- New to sMiles? No Problem: We understand you might have flown before joining. Retroactively claim miles for flights taken within the past 6 months.
How Your Miles are Calculated
The miles you earn are determined by:
- The distance traveled
- The booking class of your ticket
- Your loyalty card level
Mileage Rates by Booking Class
| Booking Class | Rate of Miles Awarded |
|---|---|
| Business Class | |
| C | 200% |
| D | 150% |
| O | 0% |
| R | 0% |
| Economy Class | |
| Y | 100% |
| B | 100% |
| M | 100% |
| K | 100% |
| H | 90% |
| L | 75% |
| V | 75% |
| U | 75% |
| W | 50% |
| G | 50% |
| Q | 50% |
| T | 50% |
| N | 0% |
| X | 0% |
Key Points to Emphasize
- Higher Fares, More Miles: “Full fare” classes (like C in Business or Y in Economy) always earn the most.
- Even Discounted Fares Earn: Many lower economy classes still offer a decent miles earning rate.
- Restrictions: Some deeply discounted promotional fares may earn little or no miles – always check when booking!
Making it Engaging
- “Value Hunter” Angle: Let readers know that even if they’re budget-conscious, most economy fares still earn miles toward amazing rewards.
- Tie to Tiers: “Remember, with a 5-Star sMiles card, you’ll earn a 20% bonus on top of these rates, maximizing every trip!”
Your Miles, Your Passport to Amazing Travel
Ready to turn those hard-earned miles into unforgettable travel experiences? sMiles unlocks a world of possibilities:
- Escape with Award Tickets: Explore new destinations or revisit old favorites without paying full fare.
- Travel in Style: Indulge in extra baggage allowance for those can’t-miss souvenirs or a relaxing pre-flight escape in a VIP lounge.
- Flexibility is Key: Unexpected changes? Use your miles to offset ticket change fees, giving you peace of mind.
The Best Part? Miles Work for Everyone!
Treat yourself or share the travel love! sMiles rewards are transferrable, so you can spoil friends and family with incredible travel experiences. Just make sure you have the miles to make their dreams come true!
Need More Miles? We’ve Got You Covered
Short on miles for that ultimate reward? No problem! Easily top up your balance by purchasing additional miles and unlock your desired reward in a flash.
Let’s assume the following are approximate reward costs:
- Regional Award Flight (one-way): 7,000 miles
- Lounge Access Voucher: 2,500 miles
- 10kg Extra Baggage Voucher: 1,500 miles
Examples (Adjust Based On Real sMiles Rewards)
- The Weekend Getaway: “Picture this: 7,000 miles transforms into a spontaneous weekend trip to a nearby city. Explore vibrant markets, sample new cuisine…all thanks to sMiles!”
- Stress-Free Travel: “With a 2,500-mile voucher, escape the airport bustle in a VIP lounge. Complimentary snacks, comfy seating—it’s the perfect pre-flight oasis.”
- Pack Your Passion: “Bringing home unique crafts or a special gift? A 1,500-mile baggage voucher ensures you have space for those cherished finds.”
Unlock Your Dream Trip: The Power of sMiles Award Tickets
Ready to turn miles into memories? With sMiles award tickets, you have the freedom to:
- Fly for Less: Discover new destinations on a budget! Award flights start at just 4,900 miles for domestic routes and 6,500 miles regionally.
- Choose Your Class: Stretch out in economy or treat yourself to the luxury of business class – the choice is yours.
- Share the Adventure: Award tickets can be booked for yourself or someone special, making them an incredible gift.
Important Things to Know
- Taxes: Keep in mind that while the flight itself is covered by miles, taxes are your responsibility.
- Availability: Award seats might be limited, so book early, especially for peak travel periods.
- Booking Process: Plan on requesting your award ticket at least 48 hours in advance – online, at an agency, or via the sMiles service.
Flexibility with Fees
- Change Allowed: Need to adjust your plans? Don’t worry, your first date change is completely free! (Mention subsequent change fees here)
- No Going Back: Choose your destination and recipient wisely – route or name changes aren’t permitted after the ticket is issued.
Quick Tips
- Valid for 3 Months: Use your ticket within the timeframe, or your miles won’t be refunded.
- Find Your Fare: Use the sMiles award calculator to see how many miles you’ll need for your dream destinations. You can find the Redemption Calculator Link below.
Pack More, Pay Less with sMiles!
Don’t let baggage fees spoil your adventures! With sMiles, those extra souvenirs, gifts, or even sporting equipment become affordable.
How It Works:
- Simple Redemption: Trade your miles for 10kg excess baggage vouchers – use up to 3 vouchers on a single flight for a total of 30kg!
- Stress-Free Planning: Request your vouchers at least 48 hours before travel (or on the day of your flight when departing from Abidjan).
- Share the Baggage Love: Vouchers are transferable, so you can even help out a travel companion.
Key Points to Remember
- Use Strategically: Vouchers apply per flight leg, not whole trips, maximizing flexibility.
- Not for Award Flights: Excess baggage can’t be combined with award tickets.
- Plan Ahead: Vouchers are valid for one month, and one date change is permitted.
How to Purchase Miles:
- Availability: Miles are available for purchase in batches of 1,000 miles, with a maximum limit of 30,000 miles per calendar year.
- Price: The price for a batch of 1,000 miles is as follows:
- 20,000 FCFA
- 40 USD
- 16,000 NGN
- 450 GHS
- 400,000 GNF
- Purchase Process: To buy miles, simply visit any Air Côte d’Ivoire agency. This offer is exclusively available to all members of the sMiles loyalty program.
Terms and Conditions:
Before proceeding with your purchase, take note of the following terms and conditions associated with buying miles:
- Miles are sold in batches of 1,000 miles, with a maximum purchase limit of 30,000 award miles in a calendar year.
- To be eligible for purchasing miles, members must have at least 2 flights credited to their sMiles account.
- Purchased miles are credited to the “award miles” balance within 72 hours of purchase.
- These miles are solely intended for obtaining awards and cannot be used to change levels within the loyalty program.
- Miles may be purchased for a third party, provided that the recipient is a member of the program and fulfills the eligibility criteria.
- Purchased miles have a lifespan of 5 years from the date of purchase.
- Once the sum has been collected and the miles credited, the purchase cannot be cancelled or refunded.
- Prices are subject to change.
With the ability to purchase miles, you can expedite your journey towards your desired rewards and experiences, making your travel with Air Côte d’Ivoire even more rewarding!
Frequently Asked Questions: Buying Award Miles
Here are the answers to some common questions about purchasing award miles with the sMiles program by Air Côte d’Ivoire:
- What are award miles?
- Award miles are earned through various methods, including flying with Air Côte d’Ivoire or purchasing miles directly, and can be redeemed for rewards like airline tickets, excess baggage, lounge access, and more.
- Who can benefit from this offer?
- This offer is available to all members of the sMiles program, regardless of their membership level. However, members must have a minimum of two (2) flights credited to their account to be eligible.
- Is the offer permanent or a promotion?
- The sale of miles is a permanent offer provided by Air Côte d’Ivoire.
- What are the miles prices?
- Miles are sold in batches of 1,000 indivisible miles at the price of 20,000 FCFA / 40 USD / 16,000 NGN / 425 GHS / 400,000 GNF. The maximum purchase limit is 30,000 miles per calendar year.
- Where can I buy miles?
- Miles can be purchased at Air Côte d’Ivoire ticket offices using cash or card payment methods.
- Can I buy as many miles as I want?
- No, there is a maximum purchase limit of 30,000 miles per calendar year (from January 1st to December 31st).
- What can I do with the miles I have purchased?
- Purchased miles, known as award miles, can be exchanged for various rewards, including airline tickets, excess baggage, lounge access, and payment of penalty fees for changing travel dates.
- Can I buy miles to change levels?
- No, purchased miles cannot change your status within the sMiles program. They are strictly award miles and cannot be used as qualifying miles.
- How long will it take for the miles to be available on my account once the amount has been paid?
- The purchased miles will be credited to your “award miles” account within 72 hours of purchase.
- What is the validity of the miles purchased?
- Purchased miles are valid for five (5) years from the date of purchase. After this period, they expire and cannot be reclaimed.
- Can I buy miles for a third party?
- Yes, miles can be purchased for a third party as long as they have an sMiles account and meet the eligibility criteria.
- I live outside Côte d’Ivoire, can I take advantage of the offer?
- Yes, the offer is available to any sMiles member who meets the eligibility criteria. However, they must visit an Air Côte d’Ivoire branch to make the purchase.
- I bought miles for a trip that was canceled. Can I get a refund?
- No, the purchase of miles is non-refundable. However, you have five (5) years to use the purchased miles.
Status and Benefits Overview
Discover the levels of the sMiles program and the exclusive benefits that come with each tier:
Progressive Levels
Your journey in the sMiles program progresses through four distinctive levels:
- 3-Star
- 4-Star
- 5-Star
- Diamond
Each level unlocks its set of privileges, elevating your travel experience with Air Côte d’Ivoire.
Qualifying Miles vs. Award Miles
Understanding the distinction between qualifying miles and award miles is essential:
- Qualifying Miles: Your pathway to enhanced privileges! Qualifying miles determine your status within the program. Accumulate qualifying miles to ascend to higher levels, except for the 3-star level, where qualifying miles are permanent. Qualifying miles for other levels are valid for three years from the date of entry into the level. Failure to accumulate sufficient miles may result in a status reset or downgrade.
- Award Miles: The currency of rewards! Award miles are utilized to redeem rewards such as award tickets, VIP lounge access, and excess baggage. Earned through qualifying flights, bonuses, and promotional activities, award miles have a validity of five years from the date of travel.
Enrollment
Ready to embark on your journey with sMiles? Enroll now through our online platform.
Join sMiles today and start enjoying the privileges and rewards that come with your loyalty!
These insights offer a glimpse into the sMiles program, where loyalty meets exceptional travel experiences.
For Quick Aviation Updates connect with Us.
Frequently Asked Questions (FAQs) – sMiles Program
- What is the sMiles program? The sMiles program is Air Côte d’Ivoire’s loyalty program designed to reward frequent flyers with miles for their travels, which can be redeemed for various benefits and rewards.
- How does the sMiles program work? Members earn miles for eligible flights with Air Côte d’Ivoire. These miles can then be redeemed for rewards such as free flights, upgrades, excess baggage, and lounge access.
- Who is eligible to join the sMiles program? The sMiles program is open to all passengers who fly with Air Côte d’Ivoire. Membership is free and available to individuals of all ages.
- What are qualifying miles and award miles? Qualifying miles determine a member’s status within the program and are earned through eligible flights. Award miles, on the other hand, are used to redeem rewards and benefits.
- How can I earn miles? Miles can be earned by flying with Air Côte d’Ivoire and providing your sMiles number when booking or checking in for your flights. Additional miles can also be earned through promotions and special offers.
- What benefits do I receive as a member of the sMiles program? Benefits include access to VIP lounges, free flights, excess baggage allowances, priority boarding, and more, depending on your membership level.
- How do I enroll in the sMiles program? Enrollment in the sMiles program can be done online through the Air Côte d’Ivoire website or at any Air Côte d’Ivoire ticket office.
- Are there any fees associated with joining the sMiles program? No, enrollment in the sMiles program is free of charge.
- How long are miles valid for? Qualifying miles are valid for a certain period depending on your membership level, while award miles are valid for five years from the date of travel.
- Can I transfer my miles to another person? Miles are generally non-transferable, but certain benefits such as excess baggage allowances may be transferable to a designated third party.
- What happens if I don’t have enough miles for a reward? If you don’t have enough miles for a specific reward, you can purchase additional miles to top up your balance.
- How do I track my miles and rewards? Members can track their miles and rewards through their online sMiles account or by contacting the sMiles customer service team.
- What should I do if my miles are missing from my account? If miles are missing from your account, you can file a claim online or contact the sMiles customer service team for assistance.
- Are there any blackout dates or restrictions on reward redemption? Generally, reward redemption is subject to availability and certain terms and conditions. It’s recommended to book rewards well in advance, especially during peak travel periods.
- Can I earn miles for flights taken before joining the sMiles program? Yes, new members can retroactively earn miles for flights taken up to six months before joining the sMiles program.
Join the sMiles program today and start enjoying the benefits of loyalty and rewards with Air Côte d’Ivoire!
