Since Tata Sons took over Air India, the airline has successfully averted a revenue loss of over ₹3 crore in the past 18 months. According to an internal communication obtained by CNBC-TV18, Air India’s CEO, Campbell Wilson, expressed his appreciation for the airline’s Risk Monitoring and Fraud Prevention unit. In his message to employees, he emphasized the crucial, albeit often unnoticed, role played by this unit in preventing fraudulent transactions.
Wilson acknowledged that, in the past, Air India was seen as a relatively easy target for fraudulent activities. However, with the comprehensive modernization of systems and continued investments in cutting-edge capabilities, the airline has significantly strengthened its defenses. As a result, it is no longer a soft target for criminals. He noted, “With our continued investment in state-of-the-art capabilities, the airline will increasingly be able to turn the tables on criminals.” This development underscores the positive impact of Tata Sons’ takeover on Air India’s operational efficiency and security.